In most cases, this may not be the optimum way to process the call. This results in the application using the Default Script. Please try again later“ then you most likely have generated an exception. If you have ever had a UCCX call trigger the dreaded “I’m sorry we are currently experiencing system problems and are unable to process your call. Based on that and some of the changes Cisco has made, I think is critically important that scripts make use of Exception Statements. I keep getting null I am using Switch:Įxample:I debug the script, I get the triggerContactAreaCode value of 306, then XPATH step runs then I get a null value for AreaCodeContactCalledNumber instead of value SK.I had opportunity to participate in a UCCX version 7.x to 8.x upgrade recently which involves a change in the underlying UCCX Operating System (From Windows to Linux). This Worksī: I have my AreaCodeList XML: This worksĬ: I am capturing Xpath into string variable AreaCodeContactCalledNumber: This does not work.

I would appreciate is someone can point me in the right direction or what I am missing.Ī: I am capturing the parsed area code from the ANI already in string variable called triggerContactAreaCode. Hello, I am having some an issue with what I think is the XPath in my Script.

* The area code for the caller is not in our map */ Set target_agent = (String) area_codes.get(area_code) This kind of acts like a two column database table. Here's just one additional option for you to consider, and it's completely self contained within the scripting, using a variable type called a HashMap. Have you explored any alternative methods for mapping area codes to individuals? Is this some reason you need to use XML for this? XML is a great data structure, but it may not always be the best fit. Therefore, you must assign the results of the step Get JSON Document Data to a String Array. '$[?('' + area_code + '' in that according to the spec, an expression used in the JSONPath will always return a list. In my opinion, its main benefit is that it's less verbose than XML. '//Agent[contains(., '' + area_code + I see you're on 10.6, so this wouldn't apply to you right now, but in 11.6(1) the script editor can now also understand JSON. XML is widely used in UCCX scripting.Īnother option to condense your XML data is to put your area codes in a comma separated list within the same XML element, and use the 'contains' predicate selector of XPath to check the list.

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